About Us
We transform outdated contact centers into efficient, AI-powered growth engines.
CBA Solutions Delivers Excellence
CBA Solutions is a trusted advisory firm specializing in AI voice, cloud telephony, and contact center modernization. Founded in 2010, we help organizations cut through the complexity of today’s rapidly evolving technology landscape—guiding them to the right platforms, the right architecture, and the right long-term strategy. From multi-state healthcare networks to private equity portfolio companies, clients turn to CBA Solutions when they need clarity, unbiased expertise, and solutions that deliver real operational results.
We combine deep technical knowledge with the agility to move seamlessly from high-level architecture to hands-on implementation. With 25+ years of experience across UCaaS, CCaaS, telephony, and AI voice platforms, our team brings the practical insight, vendor-agnostic perspective, and expert troubleshooting companies rely on to modernize legacy systems and reduce risk. At CBA Solutions, our mission is simple: help organizations make confident decisions that future-proof their contact centers.
“Our customers are always our top priority. As complex problem-solvers, we help optimize your business as technology opportunities evolve.” – Brandon Jenkins, CEO
Specialties:
Technology Infrastructure Build, Startup & Turnaround Management, Artificial Intelligence Applications, Organization Management, Outsource Vendor Management, Systems Engineering, Team Management & Development, Resource Optimization, Data Center & Telecomm Management, Business Development & Sales Support, Call Center Management, Business Continuity Planning & Security, Marketing Communications, Systems Architecture, Alliance Management, Budgeting & Cost Control
ABOUT BRANDON
Brandon, the founder of CBA Solutions, is a rare blend of deep technical expertise and practical, no-nonsense leadership. With more than 25 years of experience modernizing call centers and telephony operations, he has built a reputation for seeing clarity where others see chaos. Clients consistently rely on him for his ability to cut through complexity, simplify decisions, and deliver solutions that actually work.
Brandon’s career began in the early days of AOL, managing infrastructure for its global call centers — an environment that demanded speed, precision, and reliability. That experience shaped his lifelong commitment to elevating customer experience through smart technology, thoughtful design, and a relentless focus on outcomes.
Today, Brandon is the behind-the-scenes expert that private equity firms, business leaders, and national healthcare networks call when they can’t afford to get it wrong. He helps organizations evaluate, select, and optimize the right mix of AI voice agents, contact center platforms, and telephony solutions—ensuring they invest wisely instead of guessing blindly.
Clients trust Brandon because he is hands-on, honest, and deeply committed. He approaches every engagement with one goal: help companies make confident decisions that unlock real performance—not theoretical promises.
Outside of work, Brandon is grounded by the life he has built with his inspiring wife and family. He’s a proud father of five, with three sons serving in the Kentucky Air National Guard. When he’s not solving client challenges, he’s on a bike—logging serious cycling miles that keep him focused and energized.